I've spoken to them a couple of times, and the consistency of their story makes me tend to believe that they are telling the truth.
I believe that their EFT processor is buried, and was told that the best thing to do(if I didn't want to wait) was to have them cancel the pending EFT & withdraw it through the debit card. They cancelled the EFTs within 24 hours & I'm finally in the process of pulling it out via the ATM.
I know it's frustrating-but we are talking about some MASSIVE volume of transactions.
If someone contacted them on behalf of TheRx, I'd fully expect to hear the same story as I and many others have been told.